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Making a booking
Do you charge a debit or credit card fee?
What kind of payment methods do you accept?
How many travellers can be in one booking?
Can I book over the phone?
Do I pay a service fee for booking on Rihaala.com?
Is it best to book in advance?
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Preparing for travel
Do I receive a ticket or confirmation when I book with Rihaala?
Do I receive any documents in the post?
Managing a booking
Where can I manage my booking?
Whilst you're on holiday
I lost something on holiday - who do I contact?
What do I do if my luggage is lost or delayed?
Where can I keep my valuables?
When you return
How can I make a complaint
I had a great time, how can I leave you feedback?
My flight was delayed, who shall I contact?
Ammendments and Cancellations
How do I amend my holiday?
How do I cancel my holiday?
Can I change the name on my flight?